1. Q:Do you support small-batch customization?
A:We support flexible low MOQ orders, accept small-batch trial orders and mixed container loading, flexibly adapting to the purchasing needs of small and medium wholesalers, cross-border sellers and start-up brands, without worrying about excessively high MOQ.
2. Q:How long does custom sampling take? Is the sampling fee refundable?
A:Conventional samples (high-end napkins, hand towels, etc.) are completed in 5-7 days, and special process samples (TAD series, degradable toilet paper) are completed in 7-10 days; After the official order of mass production, the custom sampling fee can be fully refunded to reduce the customer's trial order cost.
3. Q:Can you provide customs clearance documents for export to Saudi Arabia/Southeast Asia/South America?
A:We can provide complete customs clearance documents, including test reports, hygiene qualification certificates, packing lists, certificates of origin, customs declarations, etc., and provide corresponding compliance documents for different markets (such as Saudi SABER certification, Southeast Asia environmental access) to assist customers in smooth customs clearance and avoid customs clearance risks.
4. Q:Do the products meet local import environmental and hygiene standards?
A:All products are strictly produced in accordance with the import environmental and hygiene standards of target markets (Southeast Asia, Saudi Arabia in the Middle East, South America). High-end materials are free of illegal additives. Degradable toilet paper and TAD series paper all provide third-party test certificates to ensure compliance with local access requirements and can be directly imported for sale.
5. Q:Can we customize exclusive LOGO and foreign language packaging?
A:Support one-stop OEM/ODM customization, including exclusive LOGO (hot stamping, color printing and other processes), foreign language packaging (multi-language copy, adapting to the language of the target market), packaging size and style, which fits the customer's brand positioning and meets the needs of different channels such as supermarkets, cross-border and brand OEM.
6. Q:What is the approximate delivery time for mass production? Can it be expedited?
A:The conventional mass production delivery time is 15-20 days (high-end napkins, hand towels, kitchen paper), and the delivery time for special process products (TAD series, degradable toilet paper) is 18-25 days; The factory has sufficient production capacity, and can expedite production in the off-season, completing mass production in as fast as 10-12 days to meet the customer's urgent delivery needs.
7. Q:What are the advantages of TAD series paper over ordinary paper?
A:TAD series paper adopts through-air drying technology. Compared with ordinary paper, it has softer texture, higher toughness, better water absorption, no lint and no damage. It focuses on the high-end market, adapts to channels with high quality requirements such as hotels and high-end catering, and has stronger competitiveness.
8. Q:What are the degradation speed and environmental standards of instant dissolving + degradable toilet paper?
A:The instant dissolving and degradable toilet paper can be completely degraded in 30-90 days in the natural environment, complying with the environmental standards of the EU, Southeast Asia, Saudi Arabia in the Middle East and South America. It can provide authoritative degradation test reports, which can not only meet environmental protection requirements, but also avoid pipe clogging, suitable for household, hotel, public toilet and other scenarios.
Yield Assurance
